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Service Department:
AXYS reversible guitar slideDid you get the wrong size Axys?
It can happen. Maybe you bought it on the web, and guessed wrong. Maybe someone else bought it for you. Maybe the store was out of the right size. Maybe you got home, tried it out, and changed your mind about which finger you want to use it on. Whatever the reason, we want you to have the right size. We'd appreciate it if you could make the swap within 30 days of purchase.Here is a sizing guide that can help you to pick the correct size. (pdf, 39 kb).
Download our exchange form, (pdf, 26 kb) and print it. Fill it out, and send it to us along with your present slide, and a one dollar bill to cover return postage.
Are you between sizes?
Sizing is not super-precise. Personally, I can use either a medium or a large about equally well. It's more of an issue if you have large knuckles, just as ring sizing is with some people. Pick the larger of the sizes you're between, and it works quite well to pad the inside of the Delrin ring with something. Tape isn't bad; a cut section of a bandage is ideal. You'll have to experiment a little to get just the right amount of padding. Brooks Story, the man who invented the Axys, sets his up this way.